CANCELLATION

SHOP NAME  only accepts cancellation requests made to us within 6 hours after placing the order.  For any cancellation accepted by SHOP NAME staff, the customer is responsible for 10% of the value of the canceled item(s) for the management, processing and transaction fee.

After 6 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already. 

ORDER MODIFICATION

If you need to change the shipping address or the item’s variant (including size and color), please contact us via email at support@achillapte.com within 12 hours and one of our customer service representatives will be happy to assist you.

In case you want to cancel the order due to placing the wrong order, we are also glad to help if you notify us within 12 hours from the purchasing time:

– If the new order has the same price as the previous order; we will assist you in changing it on our system.

– If the new order has a lower price than the old order; we will assist you in changing it on our system and refunding the remainder of the total transaction money to your account in 5-7 days (depending on your bank).

– If the new order has a higher price than the old order, we will send you an invoice via your email so that you can make additional payment(s).