REFUND/RETURN POLICY

Returns & Exchanges

ACHILLA considers returns and exchanges within 10 days since the order is successfully delivered (refer to tracking system), subject to the following terms and conditions:

• The item must be in its original purchase condition, and the packaging must be unopened, unused, unmarked, and not defaced in any manner.
• Items purchased as part of a set or multi-item pack must be returned as a whole set.
• This return policy does not apply to items that have been stated as non-exchangeable or non-returnable.
• For online orders, shipping costs associated with the return of the product will not be covered by the store.

Please contact our Customer Service Team via email at support@achillapte.com with the subject ‘Returns / Exchanges’ and provide your order number and the name/ images/ videos of the item(s) you wish to return/exchange.

Please note that we are only responsible for a refund for any case of return with our acknowledgment and authorization.

Damaged, incorrect or missing items (if applicable)

In the first words, we’re sorry you received a parcel with damaged, incorrect, or missing items/rewards! Therefore, let us know by contacting our Customer Service Team contact our Customer Service Team by email: support@achillapte.com with subject ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’. Please also include the following details in your email:

– Images/ videos of the Item/Parcel(s) that you receive (with shipping label)
– Order Number
Please do not dispose of or throw away any of the items you’re writing about!

Refund (if applicable)

Once we receive and inspect your return, we’ll send you an email confirming its receipt. Subsequently, we’ll notify you whether your refund has been approved or not.

If your refund is approved, the credit will automatically be applied to your credit card or original method of payment within a specified timeframe.